Terms & Conditions

Welcome to YeLo Market!

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client”, “You”, “Your”, “Visitor(s)”,and “user(s)” refers to you, the person who logged on this Application and is compliant with the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”,refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

These terms and conditions outline the rules and regulations for the use of YeLo Market, a mobile-based application, operated and managed by YELO MARKET , having its office at Near MBD playground, Shyam Vihar, Phase-1, Najafgarh, New Delhi-110043

Services

You acknowledge to use our services/platform/marketplace including the products that we sell to our customers.

The company has complete rights to modify/change the services at any point of time without any prior notice to the customers. So, it is recommended to visit the section to read the updated services, before accessing the platform.

Eligibility of Use

As per the Indian Contract Act 1872 the person who is under 18 years of age is not allowed to use the services. By entering into our platform you are agreeing that you are above legal age to use the services. If you are under 18 then we strongly advise you to use the services under the guidance/ supervision of parents/ guardians.

By using the YELO MARKET platform users might be exposed to content that might be objectionable or otherwise inappropriate, in that case, you may not use the services provided by the YeLo Market, if you don’t wish to be bound by such Terms and Conditions.

Pricing

All the products listed on the app/website will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes.

Rich App

  • By signing up with YeLo Market, you agree to receive communication on WhatsApp, push notifications, SMS, Email, Customer Support Call, App and Website. You abide by the terms and conditions mentioned in the app.
  • YeLo Market may at any time modify the terms and conditions mentioned in the app. You can still access the latest version of the Terms and Conditions at any given time. We recommend you to regularly review the Terms and Conditions. If the Terms and Conditions are not acceptable to you, please feel free to reach out to the YeLo Market support team.

Products Pricing & Offers (for all non-subscription and inactive subscription users)

  • Product prices listed on the app are dynamic, and can be changed at any time.
  • To avail flash deal, the minimum order amount should not be less than ₹100.
  • Free delivery can be availed by customer on order value of ₹100 and above only.
  • On an order value below ₹100 delivery charges will be applicable.
  • Hourly flash deals’ prices vary according to the timing & stock availability.
  • Two coupons cannot be combined together.
  • With membership subscription, one can avail all things that come under subscription list (If more than one, every product then will be subscribed separately)
  • There is no minimum amount order condition for subscription membership.
  • Flash deals cannot be availed under subscription.
  • Packaging & Handling charges will be applicable on subscription products.
  • ‘Best Price Guarantee’ for a subscription product won’t be considered for flash deal price (if product is offered in a flash deal. )
  • Trial pack automatically renews to 1 month pack.
  • 1 month= 30 days, 3 months= 90 days.

SUBSCRIPTION Terms and Conditions

SUBSCRIPTION Terms and Conditions for non-Monthly Pack orders

  • No membership, convenience or subscription fee required to start a subscription of any product which is available for subscription.
  • No delivery charges on your subscription orders.
  • No minimum order value is required to start a subscription or to place a subscription order.
  • Minimum wallet recharge will be required to initiate your subscription. The recharge amount will be credited to your YeLo Market Wallet.
  • The amount will be deducted from your YeLo Market wallet only after the order is placed for next day’s delivery.
  • Subscription orders will be placed for the next day’s delivery subject to the availability of sufficient wallet balance in your YeLo Market Wallet.
  • You can pause or cancel your subscription anytime (before your current order is processed).
  • Reward wallet discount of 15% will be auto-applied on all your subscription orders, wherever applicable, depending upon your active reward wallet balance.
  • Product prices in subscriptions are dynamic and they may change as per market prices.
  • Packaging & Handling charges will be applicable.

SUBSCRIPTION Terms and Conditions for Monthly Pack

  • No membership, convenience or subscription fee required to start a subscription of any product which is available for subscription.
  • No delivery charges on your subscription orders.
  • No minimum order value is required to start a subscription or to place a subscription order
  • Minimum wallet recharge will be required to initiate your subscription. The recharge amount will be credited to your YeLo Market Wallet.
  • The amount will be deducted from your YeLo Market wallet only after the order is placed for next day’s delivery.
  • Subscription orders will be placed for the next day’s delivery subject to the availability of sufficient wallet balance in your YeLo Market Wallet.
  • You can pause or cancel your subscription anytime (before your current order is processed).
  • Reward wallet is not applicable on subscription monthly pack(s).
  • Product prices in subscriptions are dynamic and they may change as per market prices.
  • No Packaging & Handling charges will be applicable.
  • Product prices in case of subscription monthly pack(s) shall remain fixed over the respective duration of the pack.
  • Once the respective duration of the monthly pack subscription has expired, it will be automatically renewed at the updated price, which may differ from the initial subscription price.
  • 7 days trial pack(s) are not auto renewed upon expiry of the respective pack.

Wallet Terms & Conditions

  • Reward amount, promotional bonus or any additional benefit will be credited to the Reward wallet.
  • Reward wallet discount will be auto applied on the cart page.
  • Reward wallet can be used for additional benefits on the categories like- All Fruits and Vegetables (excluding Potato, Onion & Tomato): 15% of the product price
  • Reward Wallet is not applicable on monthly pack(s) of subscription.

Refer and Earn Terms & Conditions

  • Your referee (referred person) puts your referral code, (mentioned in the refer and earn section of the YeLo Market app) while registering. (Every user will have a unique referral code).
  • The referee shall not have registered with YeLo Market at any point in time previously.
  • You and your referee get Rs 150 cashback (in their respective YeLo Market Reward wallet) on the successful delivery of the first order by your referee.
  • If not used, the cashback amount of the YeLo Market ‘refer and earn’ program in your reward wallet will expire 70 days from the date of credit.
  • The cashback amount will be credited to your reward wallet only if your referee enters your referral code (as mentioned above in the first point) during their first login on the YeLo Market customer app.
  • The cashback amount will be credited to your reward wallet within 48 hrs of the successful delivery of the first order by your referee.
  • You can earn a maximum of Rs 200 per calendar month (i.e. maximum of 2 successful referrals in 1 month) under the YeLo Market refer and earn program.
  • The reward amount will be credited to your reward wallet & 10% reward amount shall keep expiring every week, if not used.

Eligibility criteria for referral reward on your referee’s cash wallet recharge:

  • The referrer (person referring the referee) will be eligible for an additional referrer and earn only if the Referee (person being referrer) signs up using the referrer’s referral code within the timeframe during which this offer is applicable for the referrer.
  • The referrer should make a minimum cash wallet recharge of Rs 800 within 15 days of signup.
  • Upon the referee’s successful recharge (within 15 days of signup), an additional cashback of Rs 400 will be credited to your reward wallet. The validity of the reward amount will be 70 days from the date of credit of the reward amount. A 10% reward amount will expire every week, if not used.
  • You earn a maximum of Rs 800 per slot(i.e. Maximum of 2 referees recharges of Rs 800 or above) under the referrer reward on your referee’s cash wallet recharge.
  • Additional refer and earn reward on referee’s recharge of Rs 800 or above is a limited period offer for select users only.

License

Unless otherwise stated, YeLo Market and/or its licensors own the intellectual property rights for all material on YeLo Market. All intellectual property rights are reserved. You may access this from YeLo Market for your own personal use subjected to restrictions set in these terms and conditions.

You must not :

  • Republish material from YeLo Market
  • Sell, rent, or sub-license material from YeLo Market
  • Reproduce, duplicate or copy material from YeLo Market
  • Redistribute content from YeLo Market
  • use any data mining, robots, or similar data gathering and extraction tools.
  • Utilize any information related to the company marketplace or/and of its affiliate(s) without any written consent from the company.
  • Try to gain access to Otip’s platform/ marketplace by any illegal means.

Termination

This User Agreement is effective unless and until terminated by YeLo Market. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. YeLo Market may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to the application, such termination will be without any liability to YeLo Market. Upon any termination of the user agreement by either you or YeLo Market, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the user agreement or otherwise. YeLo Market’s right to any comments shall survive any termination of this user agreement. Any such termination of the user agreement shall not cancel your obligation to pay for the product already ordered from the mobile application or affect any liability that may have arisen under the user agreement.

Refund & Return Policy

YeLo Market does not facilitate any return policy, though; we have a refund policy that would be provided only when there would be some quality issue with the product being delivered as per the discretion of YeLo Market.

Terms and Conditions | YeLo Market